FAQ: Rent a camper at VANTOPIA
MOST FREQUENTLY ASKED QUESTIONS
How big are the camper vans exactly?
All our camper vans are very compact and easy to drive even without experience. The exact measurements are
Cruiser: length 7.40 m x width 2.32 m x height 2.93 m
Dreamer: Length 4.90 m x width 1.91 m x height 2.09 m
Traveler: length 5.99 m x width 2.08 m x height 2.70 m
Please note the dimensions when driving, especially if you want to drive into the parking garage!
Is everything I need for camping already on board?
Absolutely! You don’t have to worry about bringing any camping essentials with you. We have everything including: dishes, spices and oil, chairs and table, a washing line and a hammock and much more already on board. So all you need to do is pack your swimsuit and you’re ready to go!
You can find a detailed list of all the equipment here.
Why do you have daily rates and not nightly rates?
We decided on the question of “day or night” based on how you can best organize your time on the first and last day of your trip. We think leaving in the afternoon and returning in the morning is totally impractical. With our service, you can pick up your camper van as early as 9 am and drop it off by 6 pm on the day of your return. You can choose the times conveniently during the booking process.
Do I need a special driver’s license to drive a camper van?
No, you can drive all VANTOPIA camper vans with a standard class B driving license.
Can I bring my dog (pet)?
A vacation without our Nacho? We couldn’t possibly imagine it! And of course your furry friend can come along too. Since we also rent out pet hair-free camper vans, please give us a call or send us a message so that we can book one of our pet hair-friendly camper vans for you.
How old do I have to be to rent a camper van from you?
With VANTOPIA, it is sufficient if you have had your class B driver’s license for at least one year – no matter how old you are. Please note, however, that the excess in the event of a claim increases to €2,500 for drivers under the age of 23. However, you can reduce the excess with our insurance packages, even if you are under 23 years old. You can find an overview of the packages here.
How many free kilometers can I drive per day?
As many as you want! VANTOPIA has no kilometer limit.
Am I supposed to clean the Camper van before I return it?
No. We clean all campers thoroughly before each rental, so it is enough to return the camper van in a tidy condition and with empty water tanks and an empty toilet. However, if the camper van is very dirty (e.g. on the seats) or the tanks or toilet are not empty, we will charge you for the additional cleaning work and will unfortunately have to deduct this from your deposit.
How are the camper vans insured?
All campers are fully comprehensive insured and have Europe-wide breakdown cover. You can find all information about our insurance packages here.
What conditions apply if I cancel my booking?
Your booking can be canceled completely free of charge up to 48 hours before the start of your trip in the off and winter season. For trips starting within the main season (15.06.-15.09.) 14 days apply.
Within this period, you can cancel without giving any reason and get a full refund!
Of course, you can also find our cancellation conditions in our general terms and conditions here.
ALL ABOUT THE CAMPERS
How fast can I drive the camper van?
With the Dreamer, you can ride at a maximum speed of around 160 km/h. With the Traveler and Cruiser, it’s fun up to around 140 km/h. But hey, on a road trip like this, the journey is the goal anyway!
How much fuel does a camper van need?
Don’t worry, none of our campers are fuel wasters. The average combined consumption per 100 kilometers for our Dreamer is approx. 9l and for the Traveler approx. 11l. Of course, the actual consumption depends on the route and driving style.
Is there a toilet in the camper vans?
The bathroom in our Traveler and Cruiser has a permanently installed toilet on board. You can book a convenient mobile camping toilet for the Dreamer.
Can I cook in the camper vans?
You can cook in all VANTOPIA camper vans. Gas stove and cooking utensils are included on board.
Do the camper vans have a fridge?
Of course, what would a warm camping day be without a well-chilled drink? All our campers have a fridge with an ice compartment.
Does the camper van have running water?
You don’t need to get out of our camper vans for your morning coffee! You have running water out of the tanks on board. In the Traveler and Cruiser, you even have hot water thanks to the boiler!
Is the water tank filled?
No. To ensure that you always have fresh water on board, we do not fill the tanks beforehand. However, this is very easy to do at any campsite – we will show you how to do this in the vehicle briefing. Please empty the tanks before returning the vehicle.
Can I heat my camper van?
If you’re traveling with one of our camper vans, you don’t have to worry about the temperature thanks to the heating. The Dreamer is heated directly with diesel from the vehicle tank and the Traveler and Cruiser are heated with gas.
Is the gas tank filled?
In the Traveler and Cruiser, two 11-litre gas cylinders ensure that the heater, boiler and stove are supplied with gas. On delivery, at least one of them is completely full, the other is normally partly full. There is a level tester on board to check the fill level on the road. If you run out of gas on the road, there are adapters on board to connect bottles from other countries. In the Dreamer and Adventurer, the gas stoves are supplied with cartridges. Basic equipment is of course on board, and replacements are easily available throughout Europe.
I am allergic to pet hair, do you have camper vans that would suit me?
We keep at least one of our camper vans for each model completely pet hair free. Just give us a call or send us a message and we’ll see if one is still available for your travel timeframe.
Can I charge my smartphone or laptop in the camper van?
You can charge your devices in all VANTOPIA campers via USB; we have provided enough charging ports and solar and battery power. You’ll also find a 230V socket – so as soon as your camper is plugged in, there’s nothing standing in the way of binge-watching.
Can I take my sport-equipment with me in the camper van?
That of course depends on what kind of items youll like to bring with you! Unfortunately, your sailboat probably won’t fit in any of the camper vans. However, you will definitely find the right equipment for many other things right here. If you’re not sure whether you’ll be able to fit everything into the camper van, get in touch with us – we’ll be happy to advise you and find the right solution for you!
How big are the camper vans exactly?
All our camper vans are very compact and easy to drive even without experience. The exact measurements are
Cruiser: length 7.40 m x width 2.32 m x height 2.93 m
Dreamer: Length 4.90 m x width 1.91 m x height 2.09 m
Traveler: length 5.99 m x width 2.08 m x height 2.70 m
Please note the dimensions when driving, especially if you want to drive into the parking garage!
How much load capacity do the camper vans have?
Dreamer – 500 kg
Traveler – 600 kg
Cruiser – 400 kg
Is everything I need for camping already on board?
Absolutely! You don’t have to worry about bringing any camping essentials with you. We have everything including: dishes, spices and oil, chairs and table, a washing line and a hammock and much more already on board. So all you need to do is pack your swimsuit and you’re ready to go!
You can find a detailed list of all the equipment here.
I want to take my bike with me, go canoeing and have a barbecue, can you help with this?
Of course you can! Just take a look at our additional features, you’ll find the right product for every need, want and travel plan!
Can child seats be installed in the campers?
Of course, it should be a comfortable and above all safe vacation for all of you! All of our camper vans have two seats with Isofix. If you don’t have your own children’s car seat, you can easily book a suitable seat with us.
How many beds are in the camper vans?
The Dreamer and Traveler have four comfortable sleeping areas, two downstairs and two in the pop-up roof. And the Cruiser even offers space for five people.
How many seats are there in the camper vans?
With the Dreamer and Traveler, you can start your journey in a group up to four people. There is even a fifth seat in the Cruiser.
RENTAL CONDITIONS
Do I need a special driver’s license to drive a camper van?
No, you can drive all VANTOPIA camper vans with a standard class B driving license.
Can I bring my dog (pet)?
A vacation without our Nacho? We couldn’t possibly imagine it! And of course your furry friend can come along too. Since we also rent out pet hair-free camper vans, please give us a call or send us a message so that we can book one of our pet hair-friendly camper vans for you.
What is the minimum rental period for a camper van at VANTOPIA?
During the main season from June to August, you can rent for seven days or more; outside of this period, you can rent for as little as three days. Shorter periods are also possible in booking gaps, regardless of the season. Do you already have a date in mind? Then give us a call or send us a message and we’ll see if there’s a suitable booking slot for you.
What is included in the rental price?
Everything you need is already included in the camper van rental price! The entire camping equipment, top insurance with Europe-wide breakdown cover, all mileage, cleaning, comprehensive instruction and, of course, individual advice. Even the initial supply of gas for cooking (all models) and heating (Traveler) is included. Only the booking fee (139 euros) and the deposit (750 euros) are added.
How old do I have to be to rent a camper van from you?
With VANTOPIA, it is sufficient if you have had your class B driver’s license for at least one year – no matter how old you are. Please note, however, that the excess in the event of a claim increases to €2,500 for drivers under the age of 23. However, you can reduce the excess with our insurance packages, even if you are under 23 years old. You can find an overview of the packages here.
Am I the only one allowed to drive the camper van?
A second driver is always included in the rental price, otherwise long journeys can quickly become exhausting. If more than two people are driving, you can add one of our insurance packages. An overview of the packages can be found here.
How many free kilometers can I drive per day?
As many as you want! VANTOPIA has no kilometer limit.
What destinations (countries) am I allowed to drive to?
Your journey may take you anywhere within the geographical borders of Europe.
Ferry crossings within Europe on suitable and approved ferries are permitted and your camper is insured in accordance to your insurance package.
PICK-UP AND RETURN
When I pick up a camper van, will everything be shown and explained to me?
Of course! We’ll take enough time to show you everything in detail and answer any questions you may have.
Is the camper van filled up with gas?
Yes, to ensure you can drive off straight away, your camper van will have a full tank of gas when you pick it up. Please bring it back with a full gas tank as well.
Am I supposed to clean the Camper van before I return it?
No. We clean all campers thoroughly before each rental, so it is enough to return the camper van in a tidy condition and with empty water tanks and an empty toilet. However, if the camper van is very dirty (e.g. on the seats) or the tanks or toilet are not empty, we will charge you for the additional cleaning work and will unfortunately have to deduct this from your deposit.
When can I pick up the camper van?
You can pick up your VANTOPIA camper van anywhere from Monday to Saturday. We usually offer instruction and handover every hour starting at 9 am. You can choose the exact time when booking.
When do I have to return the camper van?
You can return the camper to VANTOPIA on any day of the week, including Sundays. The latest return time is 6 pm. You can easily select the exact time when booking.
Where can I pick up the camper van?
You will receive your camper van here at Frohmestraße 59. If you’re coming to us with your own car, you can rent an affordable parking space in our outdoor parking lot. Would you like to start your vacation directly outside your front door? If so, our pick-up and drop-off service is just the thing for you.
INSURANCE
What happens if I break down or have an accident on the road?
Of course, we certainly hope this won’t be the case. But if it ever happens, you’re well covered thanks to our Europe-wide cover: Breakdown assistance, towing, onward and return journeys, medical repatriation and many other services are covered. The emergency assistance letter is available for you 24/7.
How high is the deductible?
The deductible in the event of self-inflicted damage is €1,500 for fully comprehensive damage and €750 for partially comprehensive damage. To keep the costs for you as low as possible in the event of damage, we recommend that you book one of our insurance packages to reduce the amount of the excess.
Please note that the deductible for drivers under the age of 23 is €2,500. However, you can also reduce this with an insurance package.
How are the camper vans insured?
All campers are covered by fully comprehensive insurance and have Europe- wide breakdown cover. You can find all information about our insurance packages here.
SERVICE
Can you deliver the camper van to my home?
Of course! With our pick-up and drop-off service, your vacation can start right on your doorstep.
Is it possible to travel with a camper van during winter?
Snow has never bothered us! That’s why you can also rent a camper from VANTOPIA during the winter. All three models are suitable for this. To be perfectly equipped for colder temperatures, we also offer the winter package free of charge (only upon requirement!).
Can I park my car on your premises?
We offer a secure parking space so you can drive to us in your own car and don’t have to worry about whether it will still be there when you get home.
Can I check out the camper vans before booking one?
Absolutely! If you would like to have a look at the camper vans or even take a short test drive, just give us a call or send us a message and we will make an appointment.
Can you give me recommendations on routes and campsites?
We would love nothing more! We are happy to pass on our experience and are happy to provide you with useful tips and recommendations. That’s why individual advice is always included at VANTOPIA.
What do I have to consider when booking a ferry trip?
Ferry passages within Europe on suitable and approved ferries are permitted. Unfortunately, we can only give you your final license plate number shortly before the start of your trip, but it is possible to change the license plate number at the ferry company without any problems – you can simply enter HH-VT 2025 (all our license plates start with HH-VT).
How does it work with the toll charges?
There are some countries in Europe where you have to pay tolls to use roads, bridges, highways and/or tunnels. In some cases, you can purchase a so-called “vignette” (e.g. in Austria, Switzerland and Slovenia) in advance via the Internet or simply on the road, e.g. at the last rest stop before the border, and in some cases the tolls are paid at toll stations. Alternatively, in some cases only the license plate number is scanned at the toll station. If you want to travel to Sweden or Norway, please register in advance for direct billing at www.epass24.de. Before returning your camper van, you must also actively deregister again on the website. If you are traveling to Portugal, register in advance or buy a TollCard at www.portugaltolls.com. You can also update the license plate number after picking up your camper vam if we are unable to provide you with it in advance.
What do I have to consider regarding environmental zones?
All our camper vans are of course equipped with the green environmental sticker for Germany. If you want to drive into an environmental zone in France, you must apply for the corresponding sticker yourself beforehand at https://www.certificat-air.gouv.fr.It may be sufficient if you do this up to 72 hours before entering an environmental zone, even if the sticker can no longer be delivered, as the confirmation of registration and payment that you receive from the provider by email is sufficient proof of registration.
PRICES & PAYMENT
I would like to travel for a longer period of time, do you offer discounts for this?
The longer the vacation, the better. That’s why we take care of your wallet with our long-term discounts. We offer a 5% discount on rentals of 15 days or more, a 10% discount on rentals of 25 days or more and a 15% discount on rentals of 35 days or more, including all additional extras you choose. Want to go on a really big trip? Contact us and we will make you an individual offer.
What conditions apply if I cancel my booking?
Your booking can be canceled completely free of charge up to 48 hours before the start of your trip in the off-season and winter season. For trips starting within the main season (15.06.-15.09.) 14 days apply.
Within this period, you can cancel without giving any reason and get a full refund!
Of course, you can also find our cancellation conditions in our general terms and conditions here.
When do I have to pay?
When paying via bank transfer, a deposit of 50% is due at the time the booking is made so we can reserve the camper van for you. Unfortunately, if this has not been transferred to our account within 2 business days, your booking will be canceled. The remaining 50% is due 30 days before departure at the latest. If you pay by credit card, the total amount is due at the time of booking.
How can I pay for my trip?
You can either pay by credit card online or by bank transfer. Without any additional fees, of course!
How much is the security deposit?
The security deposit is 750€. You can either transfer it to us in advance, no later than 24 hours before the start of your trip, or bring it with you in cash when you pick up your camper van.